Delete your account and data

You can request deletion of your Yashfeeni account in one of two ways:

1) In the app (fastest):

• Open the Yashfeeni app.
• Go to “Account / Settings”.
• Choose “Delete account” and follow the confirmation steps.

2) By email:

• Email privacy@yashfeeni.com from the phone number or email registered on your account, with the subject “Account deletion request”.
• We'll verify your identity and then process the request.

After the grace period ends, your identity data is permanently erased from your account, including:

• Identity and account data (name, phone number, email, national ID card and emergency contact).

As soon as you request deletion, every sign-in session on your devices ends.

Medical records (visits, prescriptions, lab and imaging results) and financial records (appointments, payments and wallet) are not erased, because the doctor, the pharmacy and the platform are required to keep them. They remain without your name or number and are no longer linked to you once deletion is carried out.

• Once you confirm the request your account is suspended immediately and a 30-day grace period starts. If you sign in during that period, your account comes back as it was.
• After the 30 days end, identity data is erased automatically, and this step can't be undone.

For any question about deleting your account or data, contact us at privacy@yashfeeni.com. For more detail see the privacy policy.